What to expect when you work with us

This is where we define the project scope, finalise technical requirements and implement key milestones. We’ve got a visual tracking system in-house, and you’ll get a project calendar so you can see when each stage of the project will be complete. We match each stage of the plan with a sign-off point for you, so no work goes ahead without your approval.

Everything we’ve discussed so far about your project starts to take shape in the design stage. Using what we’ve learned from you, your industry, your customers and your competitors, we’ll create a visual framework and design rules to work to. At this stage, we decide how best to move from concept to completed product, integrating form and function for the best results.

The build phase of your project is where we take everything visual that’s been created so far, and - as our technical director Mike puts it - “make it work”. We'll combine the visual design with the technical elements outlined during your planning stage to create a product that looks beautiful and performs exactly the way you need it to.

In-house, we'll work through the quality control checklist that's guided the entire project one last time. You’ll get a staging link so you can see the work before it goes live, and give us any last bits of feedback. Remember, you’ll have been signing everything off at the various project milestones, so this shouldn’t be a big job. Once that’s done, it’s time to go live.

Post launch, we’re on hand for any immediate bug fixes, making sure your asset's running perfectly. We can also offer you training on any systems we've used, including video tutorials for future reference. After that, it’s up to you to tell us when you need our support: we’re not the kind of agency that waves you off into the sunset - if you need our help or advice, we’re here.